 | Does Ownta.com match competitors pricing? |  |
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Although it is not always possible to match the prices offered by our competitors, we would like the opportunity to win your business.On the product pages, there is a "report a lower price" link. Simply click on the link and enter |
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| How can I know the shipping cost before place the order ? |  |
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If you click "Add to cart" button in product details page, then you will be redirect to "View cart" page, in there, you can find a "Estimate Shipping Cost" button, click it and choose your delivery country, and click " |
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| How many days will I receive the parcel ? | |
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Once we confirmed your payment, your order will pass to our Shipping Department, they will arrange the shipment within 24 hours (Working time). Once your order shipped out, you will get the tracking number within 12 hours, then, you can tracking it o |
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| When and how to track my order if you shipped out? | |
| We will ship your order out within 24 hours once we confirmed your payment. Your will receive a confirmation email once your order status change to "Payment has been confirmed".Once our shipping department shipped your order out, your |
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| Does Ownta.com handle International orders? | |
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Yes, we can ship to worldwide by UPS, DHL, FedEx, USPS, EMS and HongKong Registered Airmail. |
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| How are Tax and Customs duties handled? | |
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All prices on ownta.com are not include any Taxes.Because Ownta.com sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export d |
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| If I choose free shipping by USPS or HongKong registered airmail, is it possible to tracking my order online? | |
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Yes, you can, for secure transaction on Ownta.com, all our shipping methods are come with Tracking number and can be tracking it online.If your order free shipping by USPS, then, you can tracking it from here: |
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| Do you ship to APO address or PO box? | |
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Yes, we can ship to APO address by UPS, USPS and HongKong Registered Airmail. |
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| Why should I buy via Paypal? | |
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PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.When you checkout on a merchant's site directly, the merchant will receive your bi |
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| How can I contact PayPal by phone? | |
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+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)These phone numbers are also found on the Internet. PayPal may change the numbers without |
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| What do I need to checkout via PayPal and/or open a free PayPal account? | |
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There is no special license or requirements to send/receive money through Paypal. Here is all you need to open a free account and pay via PayPal:1. a valid email address,2. a valid credit card or bank account. |
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| What payment methods do you accept? | |
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Payment Information & DetailsWe recommend Paypal payment methods to all our customers, it is fast and safe.Other payment methods contains: W |
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| What's your return policy ? | |
| You may return new, unopened items sold and fulfilled by Ownta.com within half a month from the date you receive it (We will tracking online for your order) for a full refund. Items should be returned in their original product packaging. We'll also pay |
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| Terms and Conditions of Use Agreement | |
| PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Pleas |
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| Wholesale and Dropship to Worldwide By both Free Shipping and Express Shipping ! | |
| For our wholesale service, you need to be our reseller, then, after you login into our website, you will find reseller prices for all products, for reseller subscription service, please buy from |
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| Privacy policy | |
| At Ownta.com, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more pe |
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| Refurbished Products | |
| Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be ide |
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| Custom Rights | |
| The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.The price of the products sold is in USD and it doesn't include taxes (VAT). |
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| Dropshipping Basic Instruction | |
| Drop Shipping BasicsHow does drop shipping work?Drop shipping is the shipping of merchandise from a supplier directly to a retailer's customer. Meaning, you-the retailer-can ship to your customers directly fr |
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| Free Shipping | |
| Select Free Shipping on Ownta.comFree shipping applies to select items at Ownta.com as indicated on the product description page. Look for the “free shipping” logo on qualifying items.Free s |
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| Coupon Code | |
| To take advantage of promotional offers please enter the coupon code provided in the advertisement when ordering. Add the coupon code to the coupon box on the order page when proceeding with check out.Free shipping |
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| Dropshipping Value | |
| Dropshipping services: what are they worth?Time and time again it's said from web store retailers, eBay sellers, online auction gurus, and a host of others: "You can't make any real money with Dropshippingping. The prices and fees that dr |
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| Warranty Terms | |
| Ownta.com are always focused on improving our level of customer service, and have created this warranty terms & conditions for you. If no special instruction, we offer you 1 year warranty for all kinds of products which sell |
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| Do you ship to my country ? Which countries do you ship to ? Where do you ship from ? | |
| We can ship from HongKong and our China warehouse to worldwide, that means all countries and areas can be delivery by our couriers (UPS, DHL, FedEx, HongKong Registered Airmail, USPS and EMS). |
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| How to contact ownta.com ? | |
| At present, we provide three efficient ways for you to contact and communicate with us.1. Livechat, this is the most efficient way, our livechat service available about 15 hours per day, we will try to provide 7/24 hours service.2. Email, |
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| How to save shipping cost ? | |
| Our shipping cost calculate base on order weight per 0.5kg, so, every 0.5kg got the same shipping cost, for example, 0.99kg has the same shipping cost as 0.5kg, if you order weight is 0.5kg, so, you still can add |
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| How to order online ? | |
| You can click "Add to cart" button on product details page, and then, you will redirect to "View cart" page, then, click "Conitnue Checkout", you will redirect to "Checkout page", there, if you already have a reg |
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| How to order offline ? | |
| For bulk order or big quantity order, please email to sales@ownta.com, our sales team will provide special price and create new order for you. Low quantity orders, please just buy online. Thanks. |
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| I buy the same products, but generate different order numbers, the order amount also different, why ? | |
| If you choosed "paypal" payment method, when you click "Place order" button in our checkout page, you will redirect to paypal site, this will takes some minutes, at this time, if you click &qu |
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| Do you do blind dropshipping? |  |
| Yes, we do blind dropshipping. In a word, we keep the item in stock and you do the marketing, when you have new order, you order from us, and we ship to your customers directly, we never reveal our information to your customers. |
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| I would also like a price and product list of blenders and related products. Is there a charge for these lists? | |
| We don't provide product price list at present, please check the product price on our site. Become our reseller can get better price, if you wanna become our reseller, please read the terms and conditions from here: |
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| Which courier do you ship with? Do they have a tracking system? | |
| For shipping methods, please check this page: http://www.ownta.com/shipping-methods/ , all our orders come with tracking n |
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| What are the average shipping charges ? | |
| For shipping charges, it depends on the order weight and delivery country, I suggest you can start to dropship our free shipping products first, because it is very simple for you to decide the margin point. If you wanna know the shi |
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| Is there a restocking fee and if so what is the charge What are the dropship fees? | |
| If the items which return back are not default defective, then we will charge upto 30% of product cost as restock fees, the restock fees won't refund. So, please make sure read our product descriptions carefully before you purchase from us, and contact us |
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| Can you ship an item from the USA instead of Hong Kong? | |
| All our orders are ship from HongKong and our china warehouse, but if are in USA, then, we can ship it by USPS, then, the tracking system will provide USPS online tracking with the USPS tracking number. |
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| Who handles complaints if procduct doesn't work properly? | |
| If there is any problem about the product, we will in charge of the repair and exchange service, pleae check details from our return policy page. For return policy, please check from here: |
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| Can I cancel a no payment order ? | |
| Yes, you can, but you no need to cancel it, because if you wanna pay it, then, you can pay for it in future, if you don't wanna pay it, just leave it on our system, there is no further notification email to yo |
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| Do you have any limitions for MOQ (Minimum Order Quantity) ? | |
| No, we don't have any limitions for MOQ (Minimum Order Quantity), you can just buy one piece, but if you buy more, then, you can get more discount. |
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| Why the shipping method on my invoice is different with I choosed when place order ? | |
| Sometimes, you will find the shipping method on your invoice is different with what you choose when place the order, there are some most common situations:1. We upgrade your HongKong Registered Airmail delivery to Express Delivery (just like UPS |
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| Why the estimated weight on my package is different with my invoice ? | |
| The product estimated weight on our site maybe not the same as the actual goods weight, there are two reasons below:1. Estimated weight is not correct.2. Some products will have big size, and our courier will calculate the shipping cose b |
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| Can I choose Epress Shipping instead of Free Shipping ? | |
| Yes, you can. Free Shipping usually taken by HongKong post, there is no tracking number, it usually takes about 15 to 20 days to delivery to you, and also not so safe. If you need fast and safe delivery, of cours |
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| How can I cancel a paid order if I am not satisfied ? | |
| A. If you order has not been shipped, you may cancel it for a full refund, please just email to our customer service department: cs@ownta.com or click "livechat" for a request.B. If your order has alre |
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| How long can I receive your refund? | |
| For all paypal orders, we will issus the refund within 24 hours once we confirmed. For other payment methods, we will refund as your account balance, and it will available for your future orders, for special situation, you can contact with our sales team |
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| When will a replacement be sent? | |
| Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item. |
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| Why I don't receive any email from you ? | |
| If there are any changes or updates of your account or your order, our system will send a email to your registered email address, please keep checking it. If you can not receive it, maybe your mail server has blo |
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| Can I add an item to my order? | |
| Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, please contact our customer service department by emai |
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| My order is shipped. Why am I unable to track my order on the Hong Kong Post page? | |
| Please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK. Here are the reasons for delays of tracking information:1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned an |
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| Can I pay again if I cancelled the payment when I place order online ? | |
| Yes, you can. If you choose paypal payment method, when you check out, click "place order" button, you will redirect to paypal site to complete the |
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| Why my account can not login ? | |
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If your account can not login, there are two main reasons and solutions below:1. You entered a wrong email or password. If you forgot your email account, please click livechat or email to us for support. If you forgot your password, please click t |
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| Why I can not find my product reviews ? | |
| For all product reviews on our site will need to verify by us before post it. If you can not find your product reviews, there are maybe some reasons as below:1. Your review is a spam message.2. Your review includes ads or some other content |
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